At LightBulbs Sale Store, we’re committed to ensuring your holiday decorating experience is as magical as our bubble lights. While we strive for perfection in every order, we understand that sometimes returns or exchanges are necessary. Our policy is designed to make this process simple and stress-free.
Quick Summary: You have 15 days from the delivery date to request a return or exchange. Most items in their original condition can be returned, with a few exceptions for seasonal and electrical items.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must be:
- In the same condition as when you received it
- In the original packaging with all tags attached
- Unused and undamaged
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to the nature of these products, the following cannot be returned or exchanged:
- Bubble Lights & Bubble Light Products: All bubble lights, bubble light night lights, and bubble light string sets (for safety and hygiene reasons)
- Opened Electrical Items: Any electrical decorations where packaging has been opened or seals broken
- Seasonal Items: Products purchased during final clearance sales (clearly marked)
The Return & Exchange Process
Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.
We’ll respond within 24 hours with a Return Authorization Number and shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.
Securely package the item(s) in the original packaging if possible. Include the Return Authorization Number clearly on the outside of the package. Ship to our address:
LightBulbs Sale Store Returns
477 Allison Avenue
MESA, US 81643
Once we receive your return, we’ll inspect it and process within 3-5 business days. We’ll notify you via email about the status of your refund or exchange.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear LightBulbs Sale Store Customer Service,
I would like to request a [return/exchange] for my order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date you placed order] Delivery Date: [Date you received order]
Item(s) to Return/Exchange:
Product Name: [Product Name] Quantity: [Number of items] Reason for Return/Exchange: [Please provide details]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name and Details] [ ] Store credit
I confirm that the item(s) are in original condition and packaging.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]
Refund Information
Once your return is processed and approved, your refund will be issued to your original payment method. Please note:
- Credit Card/PayPal Refunds: 5-10 business days to appear in your account after processing
- Original Shipping Costs: Non-refundable unless the return is due to our error
- Return Shipping: Customers are responsible for return shipping costs
Exchange Shipping: For approved exchanges, we’ll cover the shipping costs to send your replacement item using our standard shipping methods.
International Returns
For our international customers (excluding some remote areas in Asia and other regions):
- Return shipping is the customer’s responsibility
- Customs fees and import duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Help?
Our customer service team is here to make your experience magical, even when things don’t go as planned.
Email: [email protected]
Address: 477 Allison Avenue, MESA, US 81643
Response Time: Typically within 24 hours
Thank you for choosing LightBulbs Sale Store to illuminate your holidays. We appreciate your business and are committed to ensuring your complete satisfaction!