FAQ

We specialize in a wide range of holiday decorations, including artificial Christmas trees, assorted figurines, battery-operated items, berries, bubble lights (such as bubble light night lights and string sets), and bulbs in various colors (like black, blue, brown, and more). Our selection is designed to bring festive cheer to any home!

Yes! Many of our products, including bubble lights and battery-operated items, are designed for efficiency to help you save on energy costs while creating a magical atmosphere. Check product descriptions for specific details on energy usage.

Absolutely! We have a variety of colors (e.g., blue shades like aqua and teal, brown tones like mocha and chocolate) and bulb sizes (C5, C6, C7, C9) to suit your decorating needs. Browse our menu to explore all options.

Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping details and select a payment method. Once confirmed, you’ll receive an email confirmation.

Orders are processed quickly within 1-2 business days, so changes may not be possible once submitted. If you need to cancel or modify, contact us immediately at [email protected], and we’ll do our best to assist.

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your data’s safety.

Yes, we use industry-standard security measures to protect your payment details. We never store sensitive information on our servers.

No, all costs are transparently displayed at checkout. The only additional charges might be customs fees for international orders, which are beyond our control.

We offer two methods: Standard Shipping for $12.95 via DHL or FedEx (10-15 days after dispatch) and Free Shipping for orders over $50 via EMS (15-25 days after dispatch). All orders are processed in 1-2 business days from our warehouse in Mesa, Arizona.

Yes, we ship globally to most countries, excluding some remote areas in Asia and other regions. International delivery may be subject to customs fees, which are the customer’s responsibility.

Once your order ships, you’ll receive a confirmation email with tracking information. Use this to monitor your package in real-time through the carrier’s website.

Delays can occur due to weather, customs, or carrier issues. If your order is beyond the estimated delivery window, contact us at [email protected] for assistance.

We offer a hassle-free return policy within 15 days of receipt. Items must be in original condition. Please contact us to initiate a return and include your order details.

Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address if applicable.

Refunds are processed once we receive and inspect the returned item, usually within 5-7 business days. The timing may vary based on your payment method.

We’re happy to help! Reach out to our friendly customer support team at [email protected] for any concerns. We aim to respond within 24 hours.

Yes, we occasionally run sales and promotions. Sign up for our newsletter or check our website regularly to stay updated on the latest deals.

Absolutely! We recommend ordering early to account for shipping times, especially during peak seasons like Christmas. This ensures your decorations arrive in time for festive setups.